Terms of Trade
All orders for goods are accepted by The Door Exchange subject to the following conditions which shall form part of and govern the contract of sale. Acceptance of goods shall be deemed to be acceptance of these conditions of sale.
1. Definitions
In the following terms and conditions, "us", "we", and "TDE" refers to The Door Exchange whilst "customer" and "purchaser" refers to you the buyer of our products advertised for sale on thedoorexchange.co.uk.
2. Age restrictions / personal details
Customers who shop online at www.thedoorexchange.co.uk must be 18 years or over. When you purchase from TDE, you will be asked to provide your name, email address, billing address, delivery address, telephone number and credit or debit card details.
3. Method of payment
Online payments can be made by Visa, MasterCard, Visa Delta and Switch cards and other major credit cards. TDE can also accept payment by cheque and we would ask you to call us on 0191 488 0779 or email us on sales@thedoorexchange.co.uk to arrange this method of payment.
4. Pricing
TDE reserves the right to revise prices and details at any time without notice. If we list a product at the wrong price due to a typographical error or receive incorrect pricing information from our suppliers, we have the right to refuse or cancel any orders subsequent to a contract being made.
5. Delivery
We can only deliver orders to UK postal addresses. We can accept orders from overseas customers but ask that separate arrangements are made for delivery; for further information please contact us on sales@thedoorexchange.co.uk.
6. Availability of goods
All items on our website are offered subject to availability. In the unlikely event an item ordered is out of stock then we will notify the purchaser by email within 3 working days of the order being placed. We shall advise you of any expected delays in dispatch and use our best endeavours to comply with any stated delivery date, which is intended as an estimate only and is not to be the essence of the contract. In the event that we are unable to effect delivery we reserve the right to terminate the contract or part thereof by giving notice by email to the purchaser along with a return of funds.
To this end we do not recommend that you bind yourself to a fixed installation date until you have received and checked that your goods are in accordance with your order. TDE cannot be held responsible for any costs you may incur resulting from a delay of this nature.
7. Property and risk
Whilst any amount of the full payment for the goods ordered remains outstanding, the title to the property of the goods shall remain with TDE and ownership shall not pass to the purchaser until we have received the payment in full.
Please note that no goods will be left at the delivery address without a valid signature from a member of your household who must be 18 or over. You will then become the owner of the items you have ordered and TDE will not be liable for their loss or destruction.
8. Design variation
The vendor shall only publish or advertise the identity, model and description of the product as per the manufacturer's specifications. Minor variations in specification such as in colour or other cosmetic design shall not entitle the purchaser to rescind the contract and shall not be the subject of any claim against TDE by the purchaser. TDE makes every effort to ensure that goods supplied correspond in every respect with the published specification or description.
9. Claims
Liability for any claim for damage or loss caused during transit shall not be accepted unless we are notified by email or in writing within three days of delivery.
10. Returns procedure
This returns procedure shall be subject to the notice period stated in clause 9. TDE guarantees to replace and/or refund the full cost of any item notified as being delivered short, damaged or faulty. To comply with this refund policy we must receive the goods referred to herein within 14 days of receipt. Goods should be returned in the original packaging or packaging of equivalent strength. Returned items will be checked to confirm that the nature of the fault or damage is in accordance with the complaint as described in the written returns notification. If no fault or damage is found in accordance with this notification, all postage and handling charges will be borne by the customer. Returned goods will be repaired, replaced or refunded at our absolute discretion as soon as possible; the targeted turnaround time is 14 days subject to stock availability. This policy does not affect your statutory rights.
11. Product warranty
All products sold by TDE carry a minimum manufacturer's warranty of 12 months. This warranty specifically excludes faults caused by accident, neglect or misuse during the period of guarantee. Subject to the conditions above, products will be repaired free of charge for both parts and labour. In some cases the product will be exchanged.
12. Consequential loss
The extent of TDE's liability to the purchaser shall not exceed the invoice value of the goods and TDE shall not be liable to the purchaser in respect of any loss or damage whether direct, indirect, consequential or however else arising.
13. Information on website
Information on the website is provided without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or non-infringement. The information may include technical inaccuracies and typographical errors.
14. Links to other sites
TDE links to other websites. Please note that when viewing sites that are linked to thedoorexchange.co.uk you will be subject to the terms and conditions of the site you are viewing.
15. Acknowledgement of copyright and trademarks
The Door Exchange recognises and acknowledges the rights of all third party copyrighted and trademarked material used on this website.
16. Complaints procedure
In the unlikely event you have to complain about our service please contact our customer service department by emailing sales@thedoorexchange.co.uk or writing to us at The Door Exchange, 7 Fellside Road, Whickham, NE16 4AL, or calling us on 0191 488 0779. You will be contacted within three working days to be advised on how we intend to resolve the complaint.
17. Safety disclaimer
For your own safety we recommend that you read carefully the safety instructions printed on all packaging plus any safety leaflets and literature that are provided with your products before you carry out any DIY projects or make use of the products supplied by us. Your statutory rights are not affected. Please note many products we sell require connection to utility services like gas, water or electricity; in these cases we recommend that you seek professional advice.
18. Law and jurisdiction
The Door Exchange operates its website thedoorexchange.co.uk from its office in England. Accordingly the laws of England and Wales govern claims relating to the use of this ecommerce facility. If you choose to access our website from outside England and Wales, you do so at your own initiative and you hereby agree that in the event of dispute between TDE and yourself the laws of England and Wales will apply at all times.