Privacy Policy

The purpose of this statement is to set out how we (The Door Exchange) use personal information that we may obtain about you. By either registering as a user of any services provided by The Door Exchange on this website, or by using The Door Exchange website generally, you agree to this use.

Use of your personal information

1. When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.

2. We may use information that you provide, or that is obtained by us, to register you with our website and to administer our website services.

Fraud prevention

3. In order to protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.

Cookies

4. There is a technology called "cookies" which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Depending on the type of cookie we use, cookies also allow us to make our website more user friendly.

If you wish, you can usually adjust your browser so that your computer does not accept cookies. If you do this, you will still be able to browse around the site but some functions may not be available.

5. Please remember, cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.

6. Your browser also generates other information, including which language the site is displayed in, and your Internet Protocol address ("IP address"). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our website. We do not use your IP address to identify you personally.

7. We only keep cookies for the duration of your visit to our website, except where you save your login name as referred to above.

Security

8. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

General

9. You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request. If you are concerned that any of the information we hold on you is incorrect please contact us.

10. Please be aware that our site may link to other websites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked websites.

Removing your details

If you want to be removed from our mailing list, please send an email to sales@thedoorexchange.co.uk with the word 'remove' in the subject line and the email address that you wish to be removed within the email. Please note that it may take up to 28 days to action your request.

Contact us

If you have any comments or queries in connection with our privacy policy, please email us at sales@thedoorexchange.co.uk, call us on 0191 488 0779, or write to Customer Services, The Door Exchange, 7 Fellside Road, Whickham, NE16 4AL.